Customer Service Representative

Golden Ridge Wood Products LLC is seeking a motivated and customer-centric individual to join our team as a Customer Support Representative. If you excel in communication, enjoy problem-solving, and are passionate about providing excellent Customer Service, we invite you to apply. Be a vital part of our commitment to delivering exceptional support to our valued customers.

Responsibilities:

• Customer Interaction: Serve as the frontline representative, addressing customer inquiries, providing information, and resolving issues with a friendly and customer-focused approach.
• Order Processing: Assist customers with product orders, ensuring accuracy and efficiency in processing transactions while maintaining a positive customer experience.
• Issue Resolution: Investigate and resolve customer concerns, collaborating with various departments to provide effective solutions promptly.
• Product Knowledge: Stay informed about Golden Ridge Wood Products LLC's offerings to provide customers with accurate information and promote additional services.
• Communication Hub: Act as a liaison between customers and internal teams, ensuring clear and effective communication to enhance overall customer satisfaction.
• Documentation: Maintain detailed and accurate records of customer interactions, transactions, and inquiries using our customer relationship management (CRM) system.

Requirements:

• Communication Skills: Excellent verbal and written communication skills with a friendly and empathetic approach.
• Problem-Solving Skills: Ability to analyze situations, identify problems, and provide effective solutions while prioritizing customer satisfaction.
• Multitasking: Capable of efficiently managing multiple tasks in a fast-paced customer support environment.
• Adaptability: Willingness to adapt to changing procedures and customer needs.
• Computer Proficiency: Comfortable using CRM software, navigating various computer systems, and learning new tools as needed.
• Availability: Flexibility to accommodate varying shifts, including weekends and evenings.
• How to Apply:

Ready to be a key player in elevating customer support at Golden Ridge Wood Products LLC? Send your resume and a cover letter outlining your relevant experience

Golden Ridge Wood Products LLC is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace. Join us and contribute to the excellence of our customer support services!

Job Type: Full-time

Pay: $18.56 - $19.21 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Location:

• Indianapolis, IN (Required)

Work Location: Remote