Customer Service Representative

Position: Customer Service Representative
Summary of Position:
The Customer Service Representative is responsible for communicating and processing orders via email or phone
call, answer questions the customers may have pertaining to their order, process payments, and communicate
effectively with all members involved in the process. Employee must complete all duty and responsibility
training before handling accounts solely.

Description:
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or
responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time
with or without notice.

Duties and Responsibilities:

• Process orders from start to finish.
• Place orders whether they are received via phone call, email, or fax.
• Enter the order in the system
• Communicate with the CSR lead/Sales Rep if questions arise
• Communicate with production to ensure the order is being processed, time frames, ship dates,
  etc.
• Communicate with the shipping department to ensure the customers product is out the door.
• Follow up on tracking information, i.e., delays, pro numbers, etc.
• Provides timely and accurate information to incoming customer order status and product knowledge
  requests.
• Processes customer orders/changes/returns according to established department policies and
  procedures.
• Works closely with the credit department to resolve disputed credit orders.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Provides timely feedback to the customer regarding placed orders, communicate foreseen and
  unforeseen issues i.e., production, scheduling, shipping, etc.
• Become familiar with Navision and develop the skills needed for the program.
• Partners with the sales team to meet and exceed customer's service expectations.
  Qualifications:
• Strong/Excellent communication skills
• Computer Skills
• Detail oriented
• Ability to multi-task and manage time effectively
• Ability to work well with a wide variety of individuals
• Synthetic Grass Knowledge
  Work Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such
  as computers, phones, photocopiers, filing cabinets, and fax machines.
• This is an onsite job and is NOT remote. Regular and predictive attendance is mandatory.
  Physical Demands:
• While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, use
  hands to finger and handle or feel, and reach with hands and arms.
• The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25
  pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
  vision, depth perception and ability to adjust focus.