Customer Service Representative

Are you a bilingual (English/Spanish) communication champion with a passion for helping others?

AnswerOne, a high-volume call center in Edinburg, TX, is searching for enthusiastic individuals to join our dynamic team as Inbound Customer Service Representatives!

In this role, you will:

Provide exceptional inbound call support for a diverse range of clients, including medical, commercial, order entry, tech businesses and more (no sales!).

Be the voice and helping hand for our clients, resolving inquiries and exceeding expectations.

Leverage your bilingual skills to connect seamlessly with both English and Spanish speakers.

Master the art of communication, ensuring clarity, accuracy, and a positive experience for every caller.

Type at lightning speed (35+ wpm) to keep up with the fast-paced environment.

Show off your spelling and grammar prowess, leaving no room for error.

Collaborate with a friendly and supportive team to achieve common goals.

Why AnswerOne?

Competitive wages: $18/hour with perfect attendance, $14/hour otherwise (perfect attendance = on time for shifts, breaks, and completing assigned hours).

Full-time benefits: Enjoy comprehensive benefits including 401K, medical, dental, vision, paid time off, life insurance, legal assistance, and employee stock ownership.

Growth-oriented environment: Be part of a company focused on continuous development and success.

Supportive leadership: Work with an engaging, friendly, and collaborative management team that values transparency.

Paid training: Receive comprehensive training to equip you with the skills you need to excel.

In-office position: Enjoy the camaraderie and support of a team setting.

Variety: Dive into various client calls, keeping your days exciting and challenging.

Qualifications:

Bilingual fluency in English and Spanish (written and spoken).

Excellent communication and Customer Service skills.

Strong problem-solving and critical thinking abilities.

Proficient typing skills (at least 35 wpm).

Ability to work effectively in a fast-paced environment.

Commitment to accuracy and attention to detail.

Positive attitude and team player spirit.

Schedule:

Full-time position (10 hours per day, 3 weekdays + 1 weekend shift).

General holiday work required.

Ready to make a difference?

Apply today and join our team! We look forward to hearing from you.