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Form of workJob Description
Shift time: M-F 8 am – 8 pm, Sa-Su 8:30 am – 5 pm
Duties:
- Customer Service Representatives work under direct supervision in a call center environment and are responsible for responding in a timely, professional, and courteous manner to all customer inquiries. This includes member and/or provider phone calls or correspondence regarding benefits, eligibility, or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
Skills:
- Minimum 1-year experience taking inbound/outbound customer calls.
- 1 year prior claims and or Customer Service experience preferred.
- Prior experience in the healthcare or managed care industry is preferred.
- Minimum 45 wpm typing skill preferred.
- Excellent judgment and decision-making skills in dealing with customer complaints and sensitive requests are required.
- Ability to use PC applications in an MS Windows based.
Required:
- Bilingual - Candidates must be Bilingual in Spanish
- Customer Service
- Typing
- Claims
- Correspondence
Additional:
- Managed care
- Customer Service Representative
- Retail sales
- Call center environment
- Customer service oriented
- Customer Inquiries
Education:
- High School Diploma or GED required.
About Ohm Systems, Inc:
Ohm Systems, Inc. specializes in IT and Healthcare staffing services, dedicated to linking highly skilled professionals with our public and private clients across the United States. Our track record showcases our commitment to delivering outstanding staffing and consultancy solutions to our clients. We prioritize diversity and inclusivity and take pride in being an employer that promotes equal opportunities and affirmative action. Our goal is to foster an inclusive work environment that embraces individuals from all backgrounds, irrespective of their gender, race, or orientation.
