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Job ID: 571278
1st Shift: 9AM – 530PM
Pay Rate: $18.50 per hour
General Purpose of Job
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Tasks
· Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. · Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. · Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. · Check to ensure that appropriate changes were made to resolve customers' problems. · Determine charges for services requested, collect deposits or payments, or arrange for billing. · Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. · Refer unresolved customer grievances to designated departments for further investigation. · Complete change of address records, and issue service discontinuance orders, using computers. · Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. · Compare disputed invoices with original documents and information from invoices, and prepare invoice adjustments as required. · Recommend improvements in service, or billing methods and procedures to prevent future problems.
“Malone Workforce Solutions is an Equal Opportunity Employer”
, Ladson
ladson, sc
Ladson, Sc
sc ladson,
Sc Ladson
ladson sc
ladson sc
ladson, sc
Ladson SC
