Customer Service Rep

Are you highly motivated and looking for a well-paid, consistent, and stable work?

CEMCO is recognized as the largest manufacturer of steel framing and metal lath in the western United States. With over 60 state-of-the-art roll formers, CEMCO is able to handle any small and large construction projects.

CEMCO offers competitive salary, stability, and an excellent array of benefits. If you’re interested in joining a team that is dedicated to your development and safety-look no further! We are currently looking for a Customer Service Representative

Duties:

• Provide support to internal and outside sales of company products in an efficient and courteous manner, ensuring proper recording and processing of sales.
• Receive, process, and confirm all direct customer phone, email or faxed purchases.
• Assist all customers with pricing, literature, inquiries, and information requests in a professional and timely manner.
• Communicate closely with production, shipping and dispatching regarding order status and updates.
• Build and maintain customer relations by providing excellent Customer Service.
• Answer operator’s general incoming calls when needed while providing a response or redirecting the call to the appropriate party.
• Prepare billing and shipping orders when needed.
• Update system with revised orders (quantity, date, price) and cancelations.
• Research and follow up on all backorders, mis-shipments, and price discrepancies.
• Keep customers updated with order status including delivery schedules and/or delays. Invoice Sales Representatives’ when necessary.
• Make all weekly outbound customer sales calls.
• Purchase buy-out products when needed.
• Input inventory data when scheduled (may require working on a Saturday).
• Assist and process job quotes when Inside Sales Representative is out, or when needed.
• Other duties may be assigned.

Requirements:

• CEMCO is an industrial, machine shop environment.
• Associates or college degree in Business Administration and/or three to five years related experience and/or training; or equivalent combination of education and experience.
• Customer service experience in a manufacturing environment, preferred but not necessary.
• Proficient in Microsoft Windows (including Word and Excel) as well as effective and professional verbal and written communication skills.

Schedule:

Monday to Friday 7:00 am to 4:00 PM. Overtime may be required.

CEMCO offers a fun, challenging and team environment, competitive pay and excellent benefits including:

• $22 +/hr based on experience
• Medical, Dental and Vision insurance. Flexible Spending Accounts (FSA) and pet insurance
• Company sponsored life insurance
• Health Spending Account with quarterly Company Contributions
• 401 K plan through Fidelity with generous Company match.
• 9 Paid Holidays (including your Birthday!)
• Paid vacation time and sick time
• Ongoing recognition programs
• Weekly payroll
• The opportunity to GROW and build a successful career!