Customer Service Rep - Bilingual

Duties:Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries. This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
Skills: Minimum 1 year experience taking in bound/out bound customer calls. 1 year prior claims and or Customer Service experience preferred. Prior experience in the healthcare or managed care industry preferred. Minimum 45 wpm typing skill preferred. Excellent judgement and decision making skills in dealing with customer complaints and sensitive requests required. Ability to use PC applications in a MS Windows based.
Education: High School Diploma or GED required.
Schedule Notes:
Required Skills: BILINGUAL,CUSTOMER SERVICE,TYPING,CLAIMS,CORRESPONDENCE,
Additional Skills: MANAGED CARE,CUSTOMER SERVICE REPRESENTATIVE,RETAIL SALES,CALL CENTER ENVIRONMENT,CUSTOMER SERVICE ORIENTED,CUSTOMER INQUIRIES,
Hours Per Day: 8.00
Hours Per Week: 40.00
Languages: English( Speak, Read, Write )
Department: SELHP_1015_304 : Select Health SC-Member Services
Job Category: NonClinical - Admin/Claims/CSR/Tech