Address
Form of work Job Description: Customer Service Advocate - *** R&IS Department
Onsite Training - Warwick, RI
MAX PAY RATE - 18$ to $20/hr.
Class Start Date - 12/11/2023
Inbound Customer Service role for *** Structured Settlement Dept - the role will include Customers calling to start their structured settlement annuity - customers calling for account maintenance direct deposit changes / address changes / tax changes - process specific changes -deals with beneficiaries within claims process and help families create the claims. Educate customer regarding structured settlement annuity. Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information.
Warwick, Rhode Island location required.
Training on site - nesting and quality control will be on site- after quality certification/assessment position will be remote. Agent experiencing system issues at home office will be required to travel to Warwick office until system issue/outage corrected.
Requirements:
Ability to attend training onsite in Warwick, RI office.
* Ability to work from home which includes high speed internet and a quiet place to work that is secure. (Hotspots are not allowed - high internet speed is required)
Able to use video during interview and training.
An ability to work during the hours of operation of Monday-Friday, must be flexible in regard to shifts worked, which may change based on business needs. **
No time off planned during training until end of nesting
Timeline - Add in Dates / Times for training & nesting.
Anticipated Class Start Date: 12/11/23.
The plan is to train on-site at *** office in Warwick, RI
Training Schedule: 8:30-5pm EST, 30-minute lunch - 12/11/23 - 1/17/24 - Christmas / New Years Eve offices are closed
**Schedules after training be determined using ranking system based on performance in training. Temps will bid on available schedules based on business need - closed Saturday and Sundays - ask for open availability Monday - Friday 8am - 9pm 8 hr. shift with a 30-min lunch.
Equipment Coordination:
Temps will have their equipment picked up on Day 1 of Training. Equipment to be provided is *** laptop, docking station, 2 x monitors, keyboard, mouse & headset.
Onsite Training - Warwick, RI
MAX PAY RATE - 18$ to $20/hr.
Class Start Date - 12/11/2023
Inbound Customer Service role for *** Structured Settlement Dept - the role will include Customers calling to start their structured settlement annuity - customers calling for account maintenance direct deposit changes / address changes / tax changes - process specific changes -deals with beneficiaries within claims process and help families create the claims. Educate customer regarding structured settlement annuity. Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information.
Warwick, Rhode Island location required.
Training on site - nesting and quality control will be on site- after quality certification/assessment position will be remote. Agent experiencing system issues at home office will be required to travel to Warwick office until system issue/outage corrected.
Requirements:
Ability to attend training onsite in Warwick, RI office.
* Ability to work from home which includes high speed internet and a quiet place to work that is secure. (Hotspots are not allowed - high internet speed is required)
Able to use video during interview and training.
An ability to work during the hours of operation of Monday-Friday, must be flexible in regard to shifts worked, which may change based on business needs. **
No time off planned during training until end of nesting
Timeline - Add in Dates / Times for training & nesting.
Anticipated Class Start Date: 12/11/23.
The plan is to train on-site at *** office in Warwick, RI
Training Schedule: 8:30-5pm EST, 30-minute lunch - 12/11/23 - 1/17/24 - Christmas / New Years Eve offices are closed
**Schedules after training be determined using ranking system based on performance in training. Temps will bid on available schedules based on business need - closed Saturday and Sundays - ask for open availability Monday - Friday 8am - 9pm 8 hr. shift with a 30-min lunch.
Equipment Coordination:
Temps will have their equipment picked up on Day 1 of Training. Equipment to be provided is *** laptop, docking station, 2 x monitors, keyboard, mouse & headset.
