Customer Service Representative (Tue-Sat: 6:00Am-2:30Pm)

What You’ll Do
As a REMPREX Customer Service Representative, you will serve as the primary point of contact for incoming and outgoing drivers at REMPREX intermodal facilities. You will provide exceptional Customer Service via our innovative technology tools including high-definition images, live video, and two-way communication. You will be stationed in a highly technologically advanced environment that serves as the premier hub for North America intermodal transportation, equipped with 36 monitors displaying live video feeds. Customer Service Representatives make timely decisions to assist with on-site failures to automatic systems to ensure efficiency and safety for the customers we serve.

WHO IS REMPREX AND WHY ARE WE HIRING?

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. Click here to see it for yourself! As part of our high service commitment to our clients, we are continually looking for service-oriented individuals who can add value within our Technical Operations Center - that’s where you come in!
Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.
Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.
Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.
Innovation | We challenge conventional thinking to continually improve the products and services we offer.
Transparency | We say what we mean, mean what we say, and do what we say we’ll do.

• Inspect shipping containers using high-definition images to identify damage, such as holes in equipment, flat tires, etc.
• Assist automated machine learning systems by validating shipping container markings
• Confirm the presence and compliance of hazardous labels on shipping containers
• Confirm the presence of trailers hooked up to a truck
• Validate driver’s license registration using REMPREX proprietary systems
• Provide virtual face-to-face assistance for drivers and other customers at the terminal
• Answer phone calls from drivers, dispatchers, and on-site personnel in order to assist with the gating process; escalate calls as needed
• Perform transactional research using various proprietary systems to resolve issues for drivers in real-time
• Provide periodic remote surveillance and monitoring of automotive and intermodal yards