Address
Form of workNOW HIRING for Customer Service Reps!!! These positions will be in office. MUST LIVE in MN!!! Please do not apply if you don't reside in MN or do not have the MUST HAVES below!!
MUST HAVES:
- 2+ years of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Description:
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
- Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
- Receive direction from managers and escalate non-routine questions.
- Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications.
- Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling. Contact third parties for research.
Pay:
$18.38-19/hr
Shift:
- Paid training class begins 4/01/2024
- Training hours are 8:00 AM-4:30 CST Monday - Friday for 5 weeks.
- You must attend every day of training; no absences allowed during this time.
- Ability to work any shift that falls within the Business Operating Hours of 6:00am to 6:00pm M-F, 6:00am to 4:30pm Sat, and 6:00am to 2:30pm Sun
- Operations Center is open 7 days a week and only closed for Thanksgiving and Christmas. Holiday pay applies
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
