Customer Service Representative

O’Rourke Sales Company

3885 Elmore Avenue

Suite 100

Davenport, IA 52807

563-823-1520

Customer Service Representative

O’Rourke Sales Company has an opportunity for a Customer Service Representative to join our Sales team at our corporate office in Davenport, Iowa. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East coast to the West coast with seven branch operations. Take a look at our website to see what we are all about www.orourkesales.com.

O’Rourke Sales is an Equal Opportunity Employer.

Job Type: Full-time Monday - Friday (8:30am-5 p.m.) in an office position in the O’Rourke Sales Company Customer Service Department to support company’s sales agenda.

JobResponsibilities:

• Become knowledgeable of the company products and understand each customer’s need to provide real, effective solutions and deliver exceptional Customer Service.
• Operate our computer-based systems to enter order entries quickly and accurately.
• Respond to high-volume emails accurately and professionally
• Collaborate with Purchasing, Accounting, returns and warehouse staff.
• Solve customer problems and find the best possible solutions.
• Communicate professionally on the telephones with many customers and sales representatives.
• Maintain customer relations through timely services

Job Qualifications:

• Proficient in Microsoft Office Products
• 1+ years’ experience in Customer Service
• Knowledgeable with composing emails to customers professionally
• Self-starter
• Able to multi-task
• Organized with attention to detail
• Able to handle deadlines in a timely manner
• Ability to work within a team
• Demonstrates the ability to take initiative and problem solve
• Reliable attendance and work history
• Effective verbal and written communication skills
• Ability to prioritize and manage multiple assignments

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person