Receptionist/Customer Service

Family Pet VeterinaryWe are a full-service small animal clinic located in West Branch, Iowa. Our licensed veterinarians manage routine medical, surgical, and dental care for cats and dogs. Beyond first-rate pet care, we make our clinic comfortable, kid-friendly, and calm. Our friendly and supportive staff understand that pets are our family and strive to ensure pet owners feel informed and empowered in caring for their pets and making decisions about their veterinary health.

Position Overview:

We are seeking a friendly, organized, and customer-oriented individual to join our team as a Veterinary Office Receptionist. The receptionist plays a crucial role as the first point of contact for clients, providing exceptional customer service and administrative support to ensure the smooth operation of the clinic.

Position:

Receptionist / Customer Service

Responsibilities:

• Greet clients and visitors with a warm and welcoming demeanor.
• Check-in clients and their pets, ensuring all necessary paperwork is completed accurately.
• Check clients out after appointments and other sales (food, prescriptions, etc)
• Take payments and make change
• Complete end of day/cash drawer counting
• Answer phone calls, schedule appointments, and manage the clinic's appointment calendar.
• Answer emails and texts (online platform that allows 2 way texting with clients)
• Maintain cleanliness and organization of the reception area and lobby
• Clean, organize and stock shelves as time allows
• Provide information to clients regarding services, pricing, and clinic policies.
• Assist veterinarians and technicians with administrative tasks as needed.
• Communicate effectively with clients, veterinarians, and other staff members to ensure efficient workflow.
• Perform other duties as assigned by management to support the overall operation of the clinic.

Requirements:

• Passion for working with animals and their owners.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Responsible, punctual, friendly, respectful, detail oriented, team player, self-starter
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in computer applications.
• Knowledge of basic office equipment.
• Ability to remain calm and professional in stressful situations.
• Flexibility to work weekdays, weekends, and occasional evenings as needed.
• Ability to remain calm and professional in stressful situations.
• Flexibility to work weekdays, weekends, and occasional evenings as needed. (Arrive to open the office at 7:20am, work 2 Saturdays a month (8am -12noon)

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Benefits:

• Competitive salary
• Paid time off
• Simple IRA
• Employee discounts on veterinary services and products
• Uniforms provided (scrub tops)

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Work Location: In person