Customer Service Phone Representative

Key Results Area: Answers incoming telephone calls. Resolve questions and insures payment to client. Should be able to interact with others in a cooperative and friendly manner.

Principal Duties & Responsibilities:

· Answers telephone calls from patients and insurance companies per office standards. Occasional phone contact with client or office manager.

· Types or enters information into computer to prepare correspondence or other documents, copying information from one record to another.

· Processing credit card payments.

· Opening mail and processing charity logs.

· Checking patient logs against the system and making necessary changes.

· Complete special projects that may be required.

· Perform all appropriate duties and responsibilities as outlined in system user manual.

· Responsible for understanding compliance issues and communicating concerns to manager or compliance committee.

· Other duties as assigned.

Education:

One year certificate from college or technical school preferred, High School Diploma/GED Required.

Experience:

· Six months to one-year related Customer Service Phone experience, preferably in a medical setting and/or training, or equivalent combination of education and experience preferred.

· Must be comfortable with computers and have previous data entry, 10-key and basic Excel experience.

· Previous medical billing experience is desired.

Required Skills:

Works effectively across the organization and fosters teamwork.

Must have ability to analyze data and situations and development a range of simple solutions.

Must have excellent written and oral communication skills.

Must possess the ability to multi-task a variety of responsibilities and deal with job-related pressure and change.

Must have previous experience working with a high-volume of paperwork.

Ability to read and interpret documents. Ability to write routine correspondence. Ability to speak effectively with management, co-workers and patients.

Ability to operate basic office equipment such as copier, fax, and calculator.

Utilize phone etiquette skills to ensure a positive and professional interaction with patients.

Communicate effectively and clearly to provide accurate information and resolve issues.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in St. Louis, MO 63127