Phone/Chat/Email Customer Service

About Us

We are an educational website for students from elementary to high school seeking highly motivated and enthusiastic individuals to join our team!

This position includes Customer Service responsibilities such as online live chat, answering emails and phone calls, and responding to customers on social media. As a remote worker, you will need to be independent and self-motivated, holding yourself accountable for tasks and ongoing responsibilities with little supervision.

Who You Are

The ideal candidate will be tech-savvy, a quick learner, attentive to detail, and have problem-solving and critical-thinking skills. You should also have excellent interpersonal and communication skills, especially written, as well as reliable high-speed internet and a typing speed of at least 45 words per minute.

We're in need of individuals who shine in Customer Service interactions! Your role will frequently involve assisting parents via phone conversations, and on some days, you might find yourself working on the phone for the majority of your shift.

We are looking for someone proactive, trustworthy, empathetic, and patient, with the ability to handle difficult customer situations and turn a negative experience into a positive one. You should be skilled in written and verbal communication and able to work well with the internal organization (team) and external customers.

In addition to Customer Service, this position offers many opportunities for growth in other areas of the company.

This is a full-time position, offering a pay rate of $19.00 - $23.00 per hour, with paid time off and the ability to work from home. We encourage job seekers of all ages and education levels to apply, including those with gaps in their resume.

This is a fully remote position, however, applicants must reside in and be able to legally work in the United States.

Schedule: Open schedules include Monday-Friday 3:00 PM - 11:00 PM Eastern (12:00 PM - 8:00 PM Pacific) and weekends 12:00 PM - 8:00 PM Eastern (9:00 AM - 5:00 PM Pacific). Revolving evenings, nights, and weekends availability is needed due to an increase in staffed hours. Morning shifts are full, but candidates may have the opportunity to grow into these shifts as they earn seniority.

Benefits: We offer health, dental, and vision insurance for all full-time employees! Our health insurance will also include specialty care like fertility benefits and chiropractic care. We want our employees to have the care and support they need.

We're Growing!: Our student base is growing rapidly and we are currently hiring for multiple positions across several departments! Our expansion stems from two key factors: our commitment to providing exceptional educational content to our students by scaling our team with passionate individuals, and our pursuit of new opportunities to enhance our students' learning experiences by broadening our capabilities and expertise as an organization.

You can hear our CEO, Johannes Ziegler, discuss our company in this video: https://www.youtube.com/watch?v=bevhXe0gG2A

If you think this role describes you, we would love to hear from you. Apply now to join our team!

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Work Location: Remote