Customer Service Representative (Phone & Internet Based) - Remote Wah

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
 

 

This job post is specifically for US Military Veterans and Spouses in the categories noted above.
This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations.
The employer also does not hire from the cities listed below:
Florida: Altamonte Springs  Apopka   Baldwin   Brandon   Callahan   Cassadaga   Casselberry
Clarcona   Clearwater   Cutler   Cutler Bay   Debary
Deland   Deltona   Doral   El Portal   Eustis   Fairview Shores   Fern Park
Fernandina   Fontainebleau   Forest City   Geneva   Gibsonton   Gladeview   Golden Glades
Goldenrod   Gotha   Goulds   Green Cove Springs   Heathrow   Hialeah   Jacksonville
Kendall   Kissimmee   Lake Hellen   Lake Lucerne   Lake Mary    Lake Monroe
Largo   Lockhart   Longwood   Lutz   Maitland   Miami   Miami Beach   Miami Gardens
Miami Shores   Middleburg   Midway   Mount Dora   North Bay Village   Ocoee   Ojus
Orange City   Orange Park   Orlando    Osteen   Oviedo  Paisley   Palmetto Bay
Palmetto Estates   Pinellas Park  Pinewood   Plymouth   Ponte Vedra   Quail Heights
Richmond Heights   Riverview   Ruskin   Sanford   Seffner   Sorrento   South Miami Heights
St. Augustine   St. Johns    St. Petersburg   Sunset   Sweetwater   Tampa   Tangerine
Temple Terrace   University Park   Valrico   Wekiva Springs   Wesley Chapel   West Little River
West Perrine   Westchester   Westview   Winter Park  Winter Springs   Yulee   Zellwood
Georgia: Columbus, Valdosta
Michigan: Auburn Hills, Detroit, Farmington Hills
Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring
New Mexico: Rio Rancho
North Carolina:    Beulaville   Burgaw   Camp Lejeune    Charlotte   Chinquapin   Concord   Emerald Isle
Gastonia   Hampstead   Hickory   Holly Ridge   Hubert   Huntersville   Jacksonville    Maple Hill
Maysville   Midway Park   Monroe   Morrisville   New Bern   Pink Hill    Pollocksville   Richlands
Sneads Ferry   Stella   Surf City   Swansboro   Tawara Terrace    Teachey   Topsail
Topsail Beach   Trenton   Verona   Wallace
South Carolina: Greenville, Greer, Marietta, Piedmont
Texas: Austin, Jacksonville, Laredo
 

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

 

As a remote Customer Service Representative, you'll join an organically diverse team from 40 countries where ALL members contribute and support each other's success and well-being, united as "One Concentrix." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional Customer Service experiences as we are.

 

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

 

WHAT YOU WILL DO IN THIS ROLE 

 

As a Concentrix Customer Service Representative working from home, you will:

• Maintain, acceptable production levels as set by management
• Provide details on the discount services to help retain and save customers
• Provide high level of Customer Service and empathy
• have a strong ability to ask probing questions, to discover the wants, interests and needs of our customers
• Have the ability to deliver bad news and de-escalate critical situations
• Be efficient in navigating multiple systems
• Participate in ongoing training and self-development
• Maintain advanced knowledge of procedures, product information and online resource tools
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
• Participate in activities designed to improve business performance
• Ensure that all quality targets are met and maintained