Address
Form of work
Salary```Duties```
- Manage and oversee the daily operations of the Customer Service department
- Develop and implement Customer Service policies and procedures
- Handle escalated customer complaints and issues
- Train and coach Customer Service representatives
- Monitor and evaluate Customer Service performance metrics
- Collaborate with other departments to ensure customer satisfaction
- Stay updated on industry trends and best practices in Customer Service
```Experience```
- Minimum of 3 years of experience in Customer Service or related field
- Proven experience in wireless sales or store management is a plus
- Strong mathematical skills for handling financial transactions and analyzing sales data
- Excellent sales and marketing skills to promote products and services
- Administrative skills for managing schedules, reports, and documentation
- Multilingual abilities are highly desirable, especially bilingual proficiency
We offer competitive compensation, including a base salary plus commission. Additionally, we provide comprehensive training and development opportunities to enhance your skills and advance your career in Customer Service management.
If you have a passion for delivering exceptional customer experiences, possess strong leadership abilities, and have the necessary experience, we would love to hear from you. Apply now to join our team as a Customer Service Manager.
Job Type: Full-time
Salary: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Retail management: 3 years (Required)
- Cash register: 2 years (Required)
- Team management: 3 years (Required)
Shift availability:
- Night Shift (Required)
- Day Shift (Required)
Work Location: In person
