Address
Form of work
SalaryJob Description:
The Customer Service Assistant at Aquarium Marketing will play a key role in supporting the functions of the Office Manager and providing comprehensive assistance in crucial areas such as Customer Service, sales and logistics.
Main Responsibilities:
Customer Service:
- Appointment Confirmation
- Maintenance Visit Reports
- Service Quality Monitoring
- Equipment Estimates
- Handling Complaints
- Improvement Campaigns
Logistics:
- Appointment Management
- Technician Support
- Service Coordination
- Daily Follow-up
- Note Management
- Inventory and Purchases
- Inventory Management
- Supply and Coordination
- Software Supervision
Communications and Strategies:
- Communication Management
- Appointment Assignment and Follow-up
- Software and Inventory Monitoring
- Complaint Resolution and New Strategies
Candidate Profile:
- We are looking for an organized, proactive individual with excellent assertive communication skills.
- Emotional intelligence skills to handle diverse situations.
- A continuous learning attitude and willingness to grow in the role.
- Minimum 1-year experience in Customer Service.
- Bilingual in English and Spanish.
- Solid knowledge of Microsoft Office.
This profile seeks a dynamic and committed individual who can approach challenges with a positive attitude, contributing to the overall success of the team and the company through effective communication management and the implementation of innovative strategies.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Ability to Relocate:
- Miami, FL 33166: Relocate before starting work (Required)
Work Location: In person
