Customer Service & Inside Sales Representative

HOW TO APPLY
Submit your application here:https://bit.ly/3x6LIXs
No phone calls, please. You will be contacted if you're selected for a phone interview.

Are you ready for the next step in your career that will allow you to:

• Gain experience while having work/life balance?
• Be part of a friendly work environment with great coworkers?

If you’re driven, a great communicator, and have a positive sales mindset, this may be the job for you.

About us

Lifetime Creations is an ecommerce retailer for personalized gifts - you can find us on Amazon, Etsy, and lifetimecreations.net. We laser engrave, embroider, and sublimate gifts at our warehouse in Merrillville, IN for weddings, holidays, and other special occasions.

We like to think of ourselves as a fun, hard-working team. We’re a growing, family-owned and operated business. We've been featured in USA Today, Rolling Stone, BuzzFeed, Golf Digest, US Weekly, Women's Health, and more.

Role

Creating a world-class shopping experience for customers is one of our top priorities. The person in this role will be instrumental in helping create this and will also help meet our monthly sales goals.

Location

For the first 30 days, onsite in Merrillville, IN near Taft and Route 30; After 30 days, this position can be remote 2 days a week.

Hours

• Full time, hourly position
• Average 38-40 hours per week between the hours of 7:30am - 4pm, Monday through Friday. We also offer optional summer hours
• Some overtime, evening, and weekend shifts may be necessary during peak production periods (e.g. leading up to the Christmas holiday season). However, work-life balance is one of the reasons we exist as a company, and working more than 40 hours/week on a regular basis is neither something that is expected nor encouraged.

Responsibilities

Customer service job duties:

• This is NOT a call center job. Phone calls do occasionally come in, but being an online retailer, your written communication skills and ability to come across as friendly and helpful are critical.
• Provide outstanding support across three e-commerce platforms that creates an exceptional shopping experience via email, messaging, online chat, and phone (no walk-in customers)
• Maintain our Customer Service record at a 5-star level through professional, friendly, and prompt communication
• Put customers at ease with any complaints or concerns and solve problems quickly; escalate issues as needed, and ensure issues are resolved
• Provide expert guidance on features and benefits of products, and assist customers with placing orders and answering questions
• Foster long-term relationships with customers by going the extra mile to exceed their expectations
• Work with graphic designer and production team to make order changes and solve any order issues
• Manage reports tracking reviews, any customer complaints, and order issues

Sales-related duties

• Achieve monthly sales goals
• Increase order conversions through responding to emails and online chat
• Identify upsell opportunities for individual customers
• Assist in researching and contacting sales prospects, and other business development opportunities
• Provide weekly sales reports with bulk order inquiries and update our CRM system; follow up with leads
• Update sales presentation templates for corporate leads
• Support team and help with other duties or projects as needed

So, who are we looking for?

• You have a positive sales mindset.
• You’re self motivated and driven to succeed.
• You’re a great communicator (written and verbal) and detail-oriented, and will go above and beyond for customers.
• You're a great fit for our team. We're down-to-earth, fun, and approachable. You should have an amiable personality that your colleagues enjoy working with.
• You have high personal standards. You constantly grow and improve.
• You’re always reliable. You show up on time every day ready to support your team, and get your work done.
• You have integrity. You always do the right thing. You’re honest, trustworthy, and hold yourself accountable.
• You follow the Golden Rule. You’re respectful and treat others how you’d want to be. You’re genuine and authentic.
• It’s in your nature to hustle. You have a strong work ethic, and regularly go above and beyond without being asked - with a positive attitude. Your mentality is “how can I help” and never “that’s not my job”. You step up to the plate for others, even if it’s not part of your formal job description.
• You value quality. Outstanding attention to detail is critical. You take pride in your work.
• You’re comfortable taking initiative. You’re able to think and work independently, and believe “everything is figureoutable”.
• You’re coachable. You’re willing to listen and learn; you’re open to feedback and new ideas.
• You’re energetic. You bring energy to the team, both physically and mentally.
• You have a positive attitude. You don’t focus on the negative, and you bring out the best in others.

Why join us? Here’s what our employees say.

• “I enjoy the overall work environment. It’s a pleasure to be a part of this amazing team.”
• “Everyone is awesome to work with!”
• “[It’s] a great place to work because it is a very welcoming place.”
• “I enjoy the collaborative environment and how even though we all have different roles, we work together and help each other out when needed.”
• “Our jobs are rewarding....It always makes it worth it when customers leave a great review or privately contact us to tell us just how much their gift meant to the recipient.”
• “...You can see how much the business expands and grows...you help create that change. It’s all teamwork here.”

In addition, you’ll enjoy/receive:

• Paid time off
• A generous paid holiday schedule: Memorial Day weekend (Friday - Monday), Labor Day weekend (Friday - Monday), July 4, Thanksgiving, and December 24 - January 1
• Medical, dental, and vision insurance offered
• 401(k) with company match after one year of eligible service
• Paid parental leave
• Employer-paid short-term disability insurance
• Casual work environment

Skills & Qualifications

• Minimum one (1) year of Customer Service and/or sales experience
• Outstanding listening, written, and verbal communication skills
• Critical thinking and problem solving skills
• High attention to detail and organizational skills
• Excellent people management skills - highly customer focused, responsive and flexible
• Ability to work independently and follow procedures and written instructions with limited supervision
• Friendly and professional demeanor
• Proficient with Microsoft Office including Excel, Google Docs, and web-based programs generally
• Proficient typing speed

Requirements (non-negotiable and must be verifiable)

• High school diploma or equivalent; college degree preferred
• Able to pass a drug screen and background check
• Provide at minimum 3 professional references upon request
• Authorized to work in the U.S.

Company information

Websites: www.lifetimecreations.net, www.lifetimecreations.etsy.com, and www.amazon.com/lifetimecreations
Location: Merrillville, IN
Size: < 25 employees
Founded: 2007
Company type: Private

HOW TO APPLY
Submit your application here:https://bit.ly/3x6LIXs
No phone calls, please. You will be contacted if you're selected for a phone interview.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Merrillville, IN 46410