Customer Service Associate

Our firm is where you go to jump-start your career into high gear! We are seeking our next Customer Service Associate to help our client service team achieve greatness and increase customer satisfaction. We foster our corporate environment around acquired knowledge, sharing fresh ideas and putting the customer first. After establishing ourselves as a premier telecommunications firm in the telecom industry, we continue to look for our next challenge that will take us to the next level.

We're looking for someone with an insanely upbeat attitude and someone ready to hustle and go above and beyond expectations. Our Customer Service Associate’s assist with any entry level client service requests regarding home internet, and phone service. As a Customer Service Associate you will work both independently and as part of a larger team, interacting with a wide variety of personalities in a challenging and fast-paced work environment.

Responsibilities of a Customer Service Associate:

• Provide an exceptional Customer Service experience for all potential clients and customers presenting proper solutions and getting products into customers’ hands

• Develop and maintain a healthy trustworthy relationship with clients and team members

• Acquire knowledge of new 5G products, packages, or any new promotions our clients are offering

• Ability to troubleshoot arising problems on your own while developing efficient solutions

• Rapidly acquire a thorough understanding of client offerings, report analysis to increase sales margins, competitive advantages, resources, and processes and articulate them persuasively to current and potential accounts

• Maintain accurate and updated information on all client accounts

• Coordinate with fellow Verizon Sales Representative team members on creative ways to engage customer, drive satisfaction, and maintain customers

• Work with internal teams to provide continuous feedback from clients, inclusive of optimization suggestions and recommendations

Requirements of a Customer Service Associate:

• High school diploma or equivalent

• Background in client service, sales, or Customer Service experience

• Must be self-motivated and possess the ability to take the initiative.

• Exceptional interpersonal and organizational skills

• Intelligent, outgoing individual with the ability to problem solve quickly on your feet

• Confident interacting with clients in a variety of environments from minuscule to substantially large

• Possess a high level of integrity, accountability, and initiative

• Reliable transportation and the ability to arrive punctually

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Health insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• North Hollywood, CA (Required)

Work Location: In person