Customer Service Associate

At Nova Management, We are on a mission to break down barriers in the consulting industry and provide employee empowerment. Our Customer Service Associates show relentless determination to succeed and be driven by our company’s mission to help grow our clients’ brands throughout the LA area. Our Customer Service Associates are dedicated, flexible, hardworking, and people-oriented. We challenge our Customer Service Associates to set the bar when seeking out new ways to positively impact the lives of our customers every day. Successful Customer Service Associates put their relationship skills to the test and regularly exercise their on-the-spot decision-making talents.

Our goal is to embrace every interaction as an opportunity to leave a positive and lasting brand impression. A career with us provides endless income potential and provides you the opportunity to grow in a professional setting that emphasizes and values relationships and integrity. We are growing exponentially because this upward mobility for our Customer Service Associates is endless. Your ambition is the only limitation!

Customer Service AssociateResponsibilities:

• Eradicate all avenues to solve a customer's concern, but if you can't, explain the why with an empathetic ear and communicate with sales management for assistance
• Attend regular meetings with fellow Customer Service Associates and sales supervisors and qualified sales management to receive coaching and feedback on how to improve customer acquisition and sale
• Providing above-and-beyond, fantastic Customer Service by establishing trusting relationships with customers and providing them with the best sales experience imaginable
• Work cross-functionally to identify ways to enable world-class Customer Service and sales practices at a scale
• Establish and update accurate customer information files in an online system and ensure clients receive all necessary follow-up information
• Secure, analyze and protect sensitive personal and financial information following company compliance guidelines

What You’ll Bring To The Table As A Customer Service Associate:

• Genuine excitement when you can turn someone's day around
• Naturally, go above and beyond for others
• Disciplined and resourceful to meet the demands in a structured team-based environment
• You are energetic, self-motivated, self-starting, and self-assured
• Bilingual, fluent in both English and Spanish, a plus!
• Prior experience as a Customer Service Associate, Client Relations, Sales, or Consumer-Facing positions

What’s In It For You?

• Holiday closures
• Uncapped earning potential (bonuses, weekly incentives, contests, etc.)
• Boundless growth opportunities into senior management and executive roles
• Volunteer opportunities and philanthropy events to give back to our local community
• Team building activities & virtual game nights
• Ability to improve your resume and gain hands-on industry experience

Job Type: Full-time

Pay: $700.00 - $1,300.00 per week

Shift:

• Day shift

Work Location: Multiple locations