Customer Service Associate

Smitty’s Car Wash is an exterior express car wash chain based in Texas. We are accepting applications for part-time or full-time positions. If you are interested in a fast-paced and hands-on job, please apply here or feel free to stop by the location and apply in person.

We are currently hiring Customer Service Associates

Purpose of Role

Support the ownership and management of the carwash by executing company objectives and standards in the operation of the carwash while ensuring a high level of customer satisfaction.

Key Responsibilities

• Provide outstanding Customer Service at the point of sale by following company guidelines and recommending the best wash or club package for the customer to provide the customer with the best wash experience.
• Provide outstanding Customer Service in the loading area by following company loading guidelines to provide the customer with the best wash experience in the car was tunnel.
• Provide a great experience to the customer in the vacuum lot by following lot guidelines and ensuring the property remains clean at all times.
• Execute opening and closing processes.
• Cleaning and organizing all parts of the car wash.
• Any and all other responsibilities assigned by the management team.

Experience and Skill Qualifications

• Excellent Customer Service and people skills.
• Ability to work a flexible schedule including opening, closing, and weekends
• Ability to learn and operate all machinery.
• Ability to stand, sit, walk, kneel, and carry heavy items.
• Ability to work in outside weather elements such as cold, heat, and precipitation.

Personal Attributes

• Focused on achieving results
• A passion for people, including employees and customers
• Good judgement
• Ability to accept criticism
• High standards of work ethic and productivity

Benefits

• Competitive wages
• Health, dental and vision insurance for full-time employees
• Paid time off for full-time employees
• Paid Holidays while site is closed for Thanksgiving and Christmas for full-time employees
• Company provided uniforms
• Free car washes
• Flexible schedule
• Comprehensive training
• Active and energetic work environment
• Work for a locally owned and operated business

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Champaign, IL (Preferred)

Ability to Relocate:

• Champaign, IL: Relocate before starting work (Required)

Work Location: In person