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SalaryKato Cable is a rapidly growing contract manufacturer in the Mankato area, and we want to grow your career with us! We are looking to add a Customer Service/Administrative Assistant to our team to be the face of our Mankato office. We are looking for a self-driven individual with a positive outlook who is a natural forward planner with the ability to multi-task efficiently, has strong communication skills, and is able to support our company's growth with superior customer service! If this sounds like you, APPLY TODAY!
Customer Service Representative/Administrative Assistant
CLASSIFICATION: Non-Exempt
REPORTS TO: Sales Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Execute general office duties.
- Create and review sales order packets for new orders.
- Enter orders in to E2.
- Confirm orders to customers.
- Review customer orders and adjust as needed.
- Generate/review open PO reports for customers and compare to what is enter into to E2.
- Assist with quoting new projects as requested/directed.
- Update pricing for customers per changes in quotation.
- Assist with purchasing components as needed.
- Assist with monthly/quarterly company metrics as needed.
- Assist with Excess Material Process.
- Assist in production building product or as needed.
- Start Quoting Process/send quotes to customers as needed.
- Event planning and organizing (e.g. monthly luncheons, tradeshows, Quarterly Meetings).
- Technical writing for literature, website, advertising, and press releases.
- Assist with HR, Accounting, Sales & Operations as needed.
- Greet Customers entering the building & Greet Customers calling the main phone line.
In addition, may also be responsible for a variety of tasks as needed by our ongoing business and company requirements.
- Experience, Competencies and Education
Language Skills
Mathematical Skills
Ability to perform basic mathematical equations.
- Reasoning Ability
PREFERRED EXPERIENCE
- Two years of customer service experience preferred.
- One year of data entry and administrative experience preferred.
ACCOUNTABILITIES AND MEASURES
- Accomplishment of assigned tasks.
- Ability to maintain clean work areas and follow good housekeeping practices.
- Ability to follow work rules, work independently, be flexible and be willing to perform a variety of jobs.
- Ability to work effectively, courteously, and respectively with other personnel.
PHYSICAL DEMANDS
Rare /Occasional
Frequent
Constant
Stand
Walk
Sit
Use of Hands or Fingers
Reaching
Climb or Balance
Crouching or Kneeling
Talk or Hear
Weight Requirements
Rare/Occasional
Frequent
Constant
0 – 10 lbs
11 – 25 lbs
26 – 50 lbs
Rare to Occasional (R/O) = 0-20 times during a shift or up to 33% of the time- Frequent (F) = 20-100 times during a shift or 33-66% of the time
- Constant (C) = Over 100 times during a shift or 66-100% of the time
Vision Requirements- Close vision (clear vision at 20 inches or less)
- Distance vision (clear vision at 20 feet or more)
- Color vision (ability to identify and distinguish colors)
- Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
- Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
PERSONALITY
WORK ENVIRONMENT
The noise level in the work environment is typically low to moderate. The primary functions of this job take place in an office setting, with an occasional visit to the production floor and possible visits to customer locations.
While performing the duties of this job, the employee is not normally exposed to weather conditions.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Monday - Friday: 8:00 AM - 5:00 PM
