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SalaryIf you are located within 120 miles of 600 Airborne Parkway, Cheektowaga, NY, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today!
Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.
This position is full-time (40 hours / week), Monday - Friday. Employees are required to work during our normal business hours of 11:30am - 8:00pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 600 Airborne Parkway, Cheektowaga, NY. Employees should be willing to come to the office for 1st week of training and 1-2 times per month.
We offer 18 weeks of paid on-the-job training. The 1st week of training will be onsite in the office and the hours of training will be 9:30am - 6:00pm EST, Monday - Friday. Then, the remaining weeks of training will continue remotely with candidates needing to be flexible (8-hour shifts) between the hours of 10:00am - 8:00pm EST as schedules will change towards the end of training. Training will be conducted virtually from your home.
- All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Watch this video to understand the expectations of being a remote worker with UnitedHealthcare.
Primary Responsibilities:
- Respond to and resolve, on the first call, Customer Service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
- Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- Minimum of 3+ years of combined education, work and / OR volunteer experience
- Ability to come to the office for the 1st week of training and then 1-2 times per month
- Ability to work during our normal business hours of 11:30am - 8:00pm EST, Monday - Friday
- Must be 18 years of age OR older
Preferred Qualifications:
- Health Care / Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
- Sales OR account management experience
- Customer Service Experience
Telecommuting Requirements:
- Reside within 120 miles of 600 Airborne Parkway, Cheektowaga, NY
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
New York Residents Only: The hourly range for New York residents is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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