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SalaryJob Title: Customer Operations Manager
ABOUT US:
Advocate My Meds is a Patient Advocacy group located in Boynton Beach, FL. We assist those who cannot afford their costly prescription medication. To us the customer experience is paramount! At Advocate My Meds, we strive to create an employee-friendly company culture where our team members will thrive!
Job Overview:
The Customer Operations Manager primary responsibility is to ensure the Customer Service department is functioning as efficiently as possible to drive customer retention. This includes managing current employees which requires coaching and counseling as well as continued training. The position requires innovative thinking by coming up with ways to continue to grow the department and increase efficiency. We are looking with someone who has prior office/call center experience and can provide data driven responses to challenges and obstacles that may arise. You must be self-motivated and able to manage your time without immediate oversight. Our goal is to have cohesive communication among all departments by maintaining a strong leadership team that works well together! We believe in investing in our team members leadership growth so that we can build a company culture that promotes loyalty and longevity.
Responsibilities and Tasks:
- Morning reporting on day prior
- Create, set and manage employee KPI’s
- Interviewing potential new hires
- Training new hires
- Developing and implementing new processes and procedures
- Enforce company policies
- Handle escalated calls and accounts
- Continued training with current employees
- Employee management
- Leading weekly team meetings
Skills and Traits:
- Proficient in Microsoft Suite including Word and Excel
- Computer Literate
- Detail Oriented
- Innovative Thinker
- Familiar with computer based telephony platforms
- Familiar with CRM use
- Ability to Multitask
- Problem Solver
- Flexible
- Ability to Prioritize Daily Responsibilities
- Strong Communication Skills
- Punctual and Reliable
Qualifications:
- Must have at least 3 years of Management Experience
- Computer proficiency, with the ability to utilize multiple screens and programs
- Proficient in Microsoft Suite including Word and Excel
Benefits:
- Paid Time Off
- Monthly Bonuses
- Health, Life, Dental and Vision Insurance
- Employee 401k with Employer Contribution
- Employees of the Month
- Employee Discount Programs
- Employee Engagement Activities
Job Type: Full-time
Pay: $65,000.00 - $85,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
Ability to Relocate:
- Boynton Beach, FL 33426: Relocate before starting work (Required)
Work Location: In person
