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SalaryThe Customer Service roles are responsible for providing TruBridge Contact Center Support to clients Early Out Service patients.
Essential Functions:
In addition to working as prescribed, specific responsibilities of this role include:
- Responsible for consistently meeting production standards for inbound and outbound calls
- Responsible for consistently meeting quality assurance standards.
- Maintains quality Customer Service by following company policies and procedures as well as policies and procedures specific to each customer
- Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
- Protects customer information by keeping all information confidential.
- Processes miscellaneous paperwork and documentation.
- Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of Customer Service
- Schedules call backs as needed.
- Assist with additional tasks as assigned by supervisor or call center management.
- Be proficient in the de-escalation on calls and handle patient escalated calls
- Be proficient in working directly in multiple client systems where applicable
- Be proficiency in all communication channels including Web Chat
- Ability to be mentor for new employees to help them be successful within first 60 days of new hire
- Respond to escalated caller inquiries and concerns.
- Able to communicate escalated issues to Team Leads
- Effectively work and communicate with customers, teammates and designated outside parties.
- Build team spirit by assisting staff and creating a positive image of the company through your actions.
- Monitor Call Queue and take appropriate action to ensure service levels are met.
- Provide input on employee scheduling to ensure adequate call coverage.
- Be proficient in various AR Management procedures at the direction of Management (including but not limited to bad debt processes, bill hold reviews, account corrections, etc.)
Minimum Requirements:
Education/Experience/Certification Requirements
- Excellent communication (written and oral) and interpersonal skills.
- Strong organizational, multi-tasking, and time-management skills.
- Must be detail oriented and able to follow through on issues to resolution.
- Must be able to act both independently and as a team member.
- High School Diploma or equivalent combination of education and relevant experience needed.
Preferred Qualifications:
- Three of more years provide Customer Service support over the phone in remote setting.
Why join our team?
If you join us, you will receive:
- Work remotely with a work/life balance approach
- Robust benefits offering, including 401(k)
- Generous time off allotments
- 10 paid holidays annually
- Employer-paid short term disability and life insurance
- Paid Parental Leave
