Patient Advocate/ Customer Service Rep

JOB TITLE:Patient Advocate

We are growing rapidly and have an exciting opportunity for the right individual to help us grow our company.

Prior knowledge of Medicare, Private, Commercial, and Medicaid insurance, is a must!

REQUIRED EDUCATION, TRAINING AND/ OR PROFESSIONAL EXPERIENCE:

• Associate degree or Bachelor’s degree preferred.
• Experience with Durable Medical Equipment Supplier, or other health-care environment preferred.
• Knowledge of ICD-10 codes and HCPS codes.
• Verifying Insurance benefits and Eligibility
• Verifying Same / Similar with Medicare and other commercial/ Private Insurance
• Be knowledgeable of Medicare, Medicaid, and other insurances’ rules and regulations
• Knowledge of CPAP supplies and Diabetic Supplies
• Knowledge of Medicare LCD’S, Fee Schedules, State Licensure Requirements.
• Extensive knowledge of the industry, and Medicare Guidelines for Medical supplies.
• Familiarity with medical equipment and supplies and their appropriate uses
• Brightree Software Experience is a Must!!!
• Must be efficient with automated office equipment including computers, calculators, phone and copiers.
• Excellent Customer Service skills and comfortable speaking on the phone with physicians and patients.

EXPECTED PROFESSIONAL COMPETENCIES:

• Our patients are our top priority! Always conduct yourself in a professional manner and have a positive attitude.
• Good working knowledge of English both verbal and written, including correct grammatical form to articulate and/ or correspond with teammates, patients and management.
• Must have the ability to multi-task in an ever-changing environment that can be stressful at times.
• Possess good interpersonal skills; ability to work independently and as part of a team.
• Computer literacy in standard office applications; i.e. Windows, MS Word, Excel; ability to learn and master industry specific software applications.
• Must have good listening, problem solving, critical thinking and analytical skills.
• Adapts to stressful situations and demonstrates multi-tasking capabilities when dealing with frequent changes in an ever evolving work environment.
• Supports the company culture within the organization by adhering to policies, practices and the company’s mission statement.

Job Type: Full-time

Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule
• Paid time off
• Paid training

Schedule:

• Monday to Friday

Ability to Relocate:

• Delray Beach, FL 33445: Relocate before starting work (Required)

Work Location: Hybrid remote in Delray Beach, FL 33445