Customer Service Administrator

Rigo Pest Prevention

Customer Service Administrator

Job Description




Position Summary

Working in professional Pest Management is so much more than controlling pest problems. It also builds customer relationships and educates them on reducing pest problems in their homes or businesses. You don't need any prior experience to work at RIGO PEST. We offer comprehensive training programs incorporating one-on-one mentorship and on-the-job learning to ensure you have all the knowledge necessary to perform the job well.




Requirements

• A high school diploma or G.E.D.
• A genuine desire to learn the pest control business
• A stable work history
• Solid communication skills
• Strong computer skills




Primary Responsibilities

• Answer inbound phone calls dispatching sales and service calls
• Communicate solutions and expectations to customers.
• Complete data entry to support customer inquiries
• Assist the Office Manager and administrative team as needed
• Perform outbound activity to collect payment on all past-due accounts
• Master software systems like Pest Routes, Trello, and Monday




Successful candidates will have the capacity to excel in the following areas:

• Be polite and helpful over the phone
• Communicate clearly and fluently
• Be patient and resilient with team members and customers
• Work on several things at once – for example, talk to the customer, find information on the computer, and input data.
• Stay calm under pressure and work to meet objectives
• Keep a pleasant demeanor when dealing with complaints and difficult situations
• Learn and master procedures and customer support software packages




Customer Relations

When working with a customer, office administrators represent RIGO PEST. You must be polite, professional, and friendly. Customers are sometimes distressed by their pest problems or frustrated due to missed appointments or treatments that did not effectively eliminate their pest issues. Staff must be courteous, tactful, and clear when communicating pest management solutions to customers.




Teamwork

Our administrative and technical staff work together as a team, treating each other respectfully and putting the team's needs over their own. Administrators must be flexible and anticipate that their schedules could be interrupted if management determines that help is needed elsewhere. Friendly, respectful communication is a must to ensure effective teamwork.




Attention to Detail

Office staff must pay careful attention to details. Customer account data must be managed carefully and accurately to ensure effective pest service treatments can be effective.