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Form of workJob Description
Position : Customer Service
Location: Houston, TX (Hybrid)
Duration: 12+ Months Contract
Primary Responsibilities:
This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.
Job Responsibilities:
Location: Houston, TX (Hybrid)
Duration: 12+ Months Contract
Primary Responsibilities:
This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.
Job Responsibilities:
- Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
- Meet with customer and record complaint information.
- Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
- Perform PSI calls and arbitration calls.
- Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
- Organize complaints by a numbering system and write detailed complaint summary so that Customer Service personnel and mechanics understand the issue.
- Coordinate internal and external lot communications.
- Investigate issues to determine if item is subject to arbitration.
