Customer Rep Specialist - (212241)

Kansas Department of Revenue - Customer Rep Specialist
Full-Time/Benefits Eligible - M-F 8:00 AM - 5:00 PM

Agency Information:

Kansas Department of Revenue
Driver Services
Topeka, Kansas

Hourly Pay: $20.13

Apply Here: https://jobs.sok.ks.gov/ - (212241)

Position Summary: This position acts as a help desk subject matter expert for driver's license examiners for the State of Kansas and other state's help desks. Trouble shoot KanLicense, Celtic, Lexis Nexis and Idemia transaction issues. Assist with policy and procedures for Kansas Department of Revenue (KDOR) Driver's Licensing. Process credentials through the Renew by Mail All in One (AIO) workstation for Kansas Department of Corrections (KDOC). Work includes manual process of out of state surrenders. Logging, tracking, packing, and shipping state and county supplies. This position will also be responsible for answering emails for American Association of Motor Vehicle Administrators (AAMVA) Commercial Driver's License Information System (CDLIS) and Problem Driver Pointer System (PDPS), Help Desk for the public, Medical Certification, Online renewal and replacement, Driver's License Examiner assistance. This position will be responsible for working the KanLicense Support Portal daily, which includes Driver's License Number (DLN) Survey, Duplicate Errors, and Uni Error Log. Includes working various internal reports and reports received by (AAMVA) weekly. Update Department of Transportation (DOT) medical cards received electronically or by mail. Processing convictions received electronically for out of state drivers and reviewing convictions received. Track and update Hazmat approval/denials. Send out correspondence to drivers that need assistance.

Qualifications:

Education: High school diploma or equivalent.

Minimum Qualifications: Two years of experience in interviewing, investigating, or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.

Licensing & Certification: Incumbent is required to have and maintain a valid driver's license to perform the essential functions of this position.

Preferred Experience: Word, Excel, PowerPoint, and internal KDOR Systems.

Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to involvement in application/issuance process for KS Driver's License and/or KS ID Card.

____________________________

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.

Job Type: Full-time

Pay: From $20.13 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office
• Remote

Location:

• Topeka, KS (Required)

Work Location: Remote