Retail Customer Experience Specialist - Honda Of Olathe

Do you want to help transform the auto industry? Come let Baxter Auto show you just how Remarkable you can be!

At Honda of Olathe, we are challenging the norm when it comes to both the car buying process and the employee experience. As a Baxter teammate, you are part of a growing company that strives for an inclusive culture: which is why we need you! We value individuals who:

• Make it matter through being a caring team member.
• Are authentic and communicate with transparency and kindness.
• Welcome differences by seeking, listening, and learning from diverse perspectives.

At Honda of Olathe, we encourage and support career development, job opportunities across multiple professions, an inclusive culture where everyone is a leader (from entry level up to general management), encouragement to be your authentic self, and an almost obsessive focus on the employee and guest experience. Combine that with market-leading benefits offerings and opportunities across multiple states, and we think you’ll agree that YOU BELONG AT BAXTER!

Your Purpose as a Retail Customer Experience Specialist:

• Help customers get excited about Honda vehicles by answering questions and demonstrating vehicles.
• Discover each customer’s needs, and then identify the right vehicle based on those needs.
• Facilitate remarkable Customer Experiences by delivering on our “Car Buying on Your Terms” promise.
• Work with management to complete the customer’s purchase, ensuring the most personalized experience possible.
• Successfully set up and deliver vehicles after the purchase process is complete.
• Have the opportunity every day to build brand ambassadors for Honda vehicles with guests resulting in a long-term Honda customers.
• Other duties as assigned by management

Basic Qualifications:

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle
• Customer service experience preferred

Additional Qualifications:

• A team-first always perspective with a desire to win together attitude.
• An innate desire to help others in all ways possible.
• Dedicated to creating meaningful outcomes in everything you do.
• A team-first always perspective with a desire to win together attitude.
• An innate desire to help others in all ways possible.
• Dedicated to creating meaningful outcomes in everything you do.
• Welcomes difference by seeking, listening, and learning from diverse perspectives.
• Authentically communicates with transparency, empathy, and kindness.
• Forever curious and motivated by a passion for continuous improvement.

Your Well-Being:

• Competitive Pay: $20 an hour plus bonus
• Comprehensive Benefits Offering: Market-leading medical plans including PPO, HSA, and FSA options; Multiple Dental (includes orthodontics) and Vision plans; Varying Vacation and Sick Leave available Day 1; 4 Week-Paid Parental Leave available Day 1; 401(k) Match with 100% vesting after 1 year and immediate eligibility at age 18; Short- and Long-Term Disability options; Accident and Critical Illness Plans; Basic Life, Pet, Legal, & Identity Insurance
• Flexible Work Schedule: Part-time and Full-time opportunities
• Training and Development Opportunities for All Employees
• Extensive Employee Discounts: Vehicle purchases, parts, service, hotels, travel, and more
• Educational Reimbursement: General and specialized technical automotive degrees
• Employee Assistance Programs
• Paid Holidays: New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving, Christmas Eve, & Christmas Day

Honda of Olathe

Honda of Olathe, part of Baxter Auto Group, has been a cornerstone of the local community and a leading Honda dealer in the Kansas City area for more than 35 years. The team has achieved one of Honda’s most prestigious awards, the President’s Award, for five years in a row (2018 – 2022). In addition, the team was just recognized by Reputation.com in its annual Automotive Reputation Report as a top 20 dealership in the United States and the top-ranking Honda dealership in the entire nation.

Baxter Auto Group

Baxter Auto Group is one of the nation's leading automotive retail groups, serving the communities of Omaha and Lincoln, Nebraska; Kansas City, Kansas; Madison, Wisconsin; and Colorado Springs, Colorado. The company operates 21 dealerships and represents nine of the nation's top automotive brands, including Ford, Lexus, Toyota, Audi, Volkswagen, Honda, Subaru, Mercedes-Benz, and Infiniti.

Baxter Auto believes its exceptional employees truly distinguish the company in the marketplace. It continually invests in maintaining a remarkable employee experience, including industry-leading benefits, a flexible work-life balance, and an experience centered around four key pillars: purpose, growth, well-being, and belonging.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces diversity and equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or other legally protected status. In addition, Baxter will provide reasonable accommodations for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at (531) 365-3165, option #1 to request an accommodation.