Call Center/Customer Care Center Training & Development Specialist

MUST HAVE: 12 months+ training experience

MUST HAVE: Creative and innovative personality with ability to train a large audience

MUST HAVE: Excellent communication skills with ability to work closely with management

Full time job with amazing company benefits and perks including 401k with 6% match.

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of our Customer Care Center/Customer Service Training & Development Specialist!

The Customer Care Center Training & Development Specialist participates in and delivers training for all Customer Service/Care employees using blended learning, classroom learning and virtual learning. They will determine training objectives and curriculum including outlines, handouts, tests, and exercises. Reviewing work instructions and updating as changes are needed. This position will work with minimal supervision and is required to use professional skills, discretion and sensitivity while addressing various quality and training issues. Qualified candidates should have excellent verbal and written communication skills, be willing to travel, and work flexible hours.

• Create a positive work environment.
• Create training materials, work instructions, and training schedules.
• Collaborate with leadership to identify training needs to include but not limited to refresher trainings and schedule appropriate training sessions for employees.
• Maintain a database of all training materials, staff training that exists, and updates as necessary.
• Participate in continuing education, roll out of new applications/platforms, upgrades to existing applications/platforms.
• Communicate effectively with Customer Care and Management.
• Perform special projects as requested.
• Maintain a working knowledge of Customer Care by taking calls in queue. The amount of time in queue will be set by goals.

Education/Experience Preferred:

• High School diploma or equivalent.
• 12 months+ years training experience
• Banking or call center experience/knowledge a plus
• Must work with minimal supervision and show initiative.

Sunflower Bank Benefits employees enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays

Plus many more employee perks & incentives!

People choose to “bank” with us, but for those we serve, we’re more than a bank.

We strive to be the financial backbone of their lives and we know that starts with our team. If you qualify, apply online at www.sunflowerbank.com/careers.

You’ve never worked anyplace like Sunflower Bank!

EOE/AA: Minorities/Females/Disabled/Vets

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Experience:

• Call Center: 1 year (Required)
• Banking: 1 year (Preferred)

Work Location: In person