Customer Care Specialist

Title: EV Concierge Advisor (Customer Service Representative) 100% REMOTE

Shifts: Group is open from Mon-Sun, 8am EST – 12am EST (will work consistent schedule and 40 hours and only 5 days)

Must Have: Associates Degree (+)

Shift Bids Occur every 3 months. Must be able to work Monday-Friday between the hours of 8am-12:00am EST and Saturday and Sundays 12p-9p EST (group has multiple shifts - shift swaps occur multiple times a year so candidates need to be able to work during any/all open hours)

Pay Rate: $18/hour + PTO + Benefits + Advancement Opportunities within a Top Fortune 100 Company

Shift Example:

Weekday Shift-Mon, Tues, Wed, Thurs- 12:30 PM - 9:00 PM

Sunday Shift- 12:00 PM - 8:30 PM

Weekend Off- Fri/ Sat

ROLE/TEAM OVERVIEW:

Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners.

This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, General Motors and their brands. A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.

KEY RESPONSIBILITIES / ACCOUNTABILITIES:

* Serve as the product experts for Electric Vehicles

* Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and and recall-related questions

* Take ownership of customer interaction and ensure that all customer questions are answered

Experience Level:

Expert Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.