AddressDescription
DePuy Synthes, part of Johnson & Johnson MedTech, is recruiting for a Customer Quality team in Palm Beach Gardens, FL!
DePuy Synthes, the Orthopaedics Company of Johnson & Johnson, provides one of the most comprehensive Orthopaedics portfolios in the world that helps heal and restore movement for the millions of patients we serve. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, in addition to the VELYS™ Digital Surgery portfolio, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visit www.jnjmedtech.com.
As a Customer Quality Technical Investigator, you will be a member of a team that handles all aspects of customer complaint investigations and technical analysis.
Key Responsibilities :
- Perform complaint technical investigations.
- Collect and analyze data, providing insights and recommendations to support engineering decision-making.
- Review technical assessment results to ensure that investigations are adequate and consistent.
- Play an active role in settling investigation requirements for individual complaints. Triage incoming complaints and document requirements for investigation.
- Support of logistic activities for complaint products.
- Support of Product Development/Sustaining/Manufacturing/Supplier investigations. Bring up identified issues to CAPA/NC/PIE.
- Perform ad-hoc investigations and work well with the investigation team providing supporting evidence of the finding.
- Summarization of different investigation results to make a final summary/conclusion in the complaint management system.
- Perform physical product evaluations whenever necessary.
- Maintain knowledge of the MDR/FDA regulations.
- Customer service focus.
- Displays high attention to detail particularly with regards to critical complaints.
- Supports Customer Quality initiatives or other projects as assigned.
- Maintain accurate documentation of procedures, specifications, and reports.
- Collaborate with other team members to support project timelines and objectives.
- Other duties as assigned.
Qualifications
Education:
- A minimum of a technical degree is required. Focus degree in Mechanical, Industrial/Systems, Electrical, or Mechatronics is preferred.
Experience and Skills:
- Two plus year experience in similar role with regulated industry (pharma, automotive, and/or medical device) experience.
- Excellent problem-solving and troubleshooting abilities.
- Strong technical skills and familiarity with engineering principles and tools.
- Meticulous with strong interpersonal skills.
Preferred:
- Experience in a medical device field or other regulated manufacturing environment.
- Experience on a technical/quality role preferred.
- Experience in quality, post market regulatory or compliance areas preferred.
- Experience in investigating/evaluating manufacturing/design related issues.
- Good knowledge of ERP system (SAP).
Other:
- Ability to work with minimum supervision and prioritize tasks with little supervision.
- Ability to lead efforts aimed at the identification of problematic situations, the reporting of issues, and the development of resolutions and decision-making.
- Analytical and Critical thinking skills are important.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .
