Address
Form of workJob Description
Benefits/Perks
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great Customer Service experience with our company. The ideal candidate is friendly, computer savvy, and is able to work through problems to find the appropriate solution.
Responsibilities
- Comfortable Workplace
- Paid Time Off
- Career Growth Opportunities
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great Customer Service experience with our company. The ideal candidate is friendly, computer savvy, and is able to work through problems to find the appropriate solution.
Responsibilities
- Receive a high volume of inbound emails
- Identify the reason for the customers email, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of Customer Service topics
- Use best practices in Customer Service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend short trainings to maintain up-to-date skills and knowledge
- Updating inventory or item description on Shopify
- Print labels and pick tickets
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent written and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
- Knowledge of Microsoft Office (Excel, Word, Outlook...)
- Experience with e-commerce sites like Shopify, Shipping Easy, Authorized.net, etc
