Customer Experience Technical Representative

Customer Experience Technical Representative

Overview

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Job Description

Deposita(TM), an Allied Universal® Company, is hiring a Customer Experience Technical Representative. Retail Cash Solutions is the market-leading innovator in cash automation. We are a software-based technology company with a history of delivering innovative solutions. Our team members are motivated individuals that help each other to do remarkable things every day. We face challenges together, and we win together. And together, we deliver world-class solutions that transform the way the world uses cash automation technology. We are careful to select people for our team who have demonstrated excellence through their skills, character, and background.

You are the perfect fit for our team and this important position as a Customer Experience Technical Representative if you are organized, flexible, a team player, have a strong desire to learn, and obsessive about details and love to solve problems. You will need to confidently diagnose, troubleshoot, and accurately resolve device issues while delivering an exceptional Customer Experience.

IMMEDIATE NEED for both English and Bilingual French/English Speaking Technical Representatives.

HYBRID Position: Remote Work Possible after 3 months after completing in office training!

Starting Rate at $17.00 per hour, with increased rate for bilingual french speaking representatives of $18.00 per hour.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Provide timely, efficient, and professional service to all customers and partners
• Receive inbound calls to assist in installations, connectivity, or configurations of new and current devices
• Organize and prioritize outbound calls related to device connectivity and device health.

BASIC QUALIFICATIONS:

• Formal Education, Licenses, and Certifications Required:

• • Must possess a high school diploma or equivalent
  • Ability to obtain and maintain all necessary state or federal licensing requirements.

• Type and Length of Specific Experience Required:

• • Must possess a minimum of one (1) year of experience in a technical support role or equivalent experience
  • Work history must demonstrate each of the following:
    
    • A strong understanding of Customer Service and Customer Relations
    • You are a highly motivated individual with a strong desire to learn
    • The ability to exercise good judgment and decision-making

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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