Customer Support Technical Specialist

We’re looking for an enthusiastic, outgoing, and professional CRM/AI Client Concierge to join our team! You’ll play a crucial role in our client's experience. You will be responsible for creating an amazing onboarding experience, leading daily support calls for new and advanced members, and offering technical solutions and marketing strategies that can help them solve problems and achieve tangible results for their businesses. Job seekers should be technically savvy, take pride in their work, be passionate about helping others, have an interest in growing with our organization, and love being part of a team. If this sounds like you, apply now!

This is an in-office position in Palm Harbor.

$55,000 yearly

• Create an amazing onboarding experience for all new clients.
• Lead daily live kickstart and CRM / AI Customer Support calls to assist new and advanced customer needs.
• Provide a quick response to all support requests and inquiries.
• Cultivate and maintain excellent client relationships with a focus on client retention.
• Provide support and training via phone, email, chat, & live Zoom calls.
• Provide support to clients and offer solutions that can help them solve problems in their business.
• Help with other desk tickets, chat support, and basic Customer Support as needed.
• Log customer activity cases, track activity, and report to the Support Team Director.
• Attend and participate in team and company meetings.

• 2+ years of experience in software client support and retention roles.
• Previous experience working with CRMs and Artificial Intelligence.
• Previous experience working with Go High Level and Chat GPT is a plus.
• Passion for providing a superior client experience.
• Strong sense of urgency and ability to multitask.
• Experience effectively handling customer complaints and providing resolution for technical software issues.
• Ability to connect quickly and build relationships with clients.
• Comfortable with phone communication, messaging platforms, and leading calls on Zoom.
• Displays impeccable interpersonal, time management, organizational, and customer service skills.
• Proficient computer skills and knowledge of Microsoft Office.
• Enjoys being part of a team.

The Mortgage Marketing Animals is one of the top marketing consulting firms in the U.S. for Loan Officers. For nearly 20 years, Carl has helped loan officers implement proven marketing strategies with great success by giving specific instructions on how to drastically increase monthly loan production and income while working less hours. By following the strategies that he and his team provide, his clients are able to regain the freedom to do the things they want to do. Worrying about when, and where the next deal will come from is no longer a concern.