Customer Experience Accounts Receivable Specialist

If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation.

Airgas is seeking a Portfolio Specialist for our Business Support Center (BSC) to support Credit and Collections. Portfolio specialists play a crucial role, in impacting operations, customer perspective, and financial health through a combination of customer service and financial responsibilities.

JOB DESCRIPTION:

Portfolio Management

Handle daily tasks related to collection efforts for a portfolio of customer accounts.

Lead the customer resolution process and liaison connections to other internal stakeholders

Communicate effectively, support collection goals, and ensure best-in-class customer service.

Recognize significant credit risks and escalate matters as needed.

Prioritize the portfolio for maximum collection benefits, identify potential credit problems, and address disputes.

Collaborate with field contacts and escalate significant issues to the Accounts Receivable Supervisor.

Utilize customer service skills to ensure collection efforts maintain customer relationships.

Documentation and Process Management

Maintain documentation, organizing it for follow-up efforts.

Initiate appropriate follow-up on returned mail and discrepancies in customer accounts.

Work closely with the dispute team when resolving disputes.

Required Qualifications And CompetenciesRequired Qualifications And Competencies

Accounts Receivable portfolio management experience

Accountability & Performance Driven

Flexible & Agile

Problem Solving & Innovative

Communication & Attention to Detail

Collaborative

Key Qualities:

Proven track record in the collection and owning an AR portfolio.

Ability to see collections operations as a financially oriented customer service function.

Strong client service mindset, using collaborative approaches for diverse goals (win/win/win approach).

Excellent organizational skills in time management and resource allocation.

Join Airgas and be a part of our impactful CXR team, ensuring collection efforts and maintaining strong customer relationships. Apply now and contribute to our dynamic environment!

https://airliquidehr.wd3.myworkdayjobs.com/AirgasExternalCareer/job/Kennesaw-GA-SAF/Customer-Experience-Accounts-Receivable-Specialist_R10038366

EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Monday to Friday

Experience:

• Accounts receivable: 1 year (Required)
• SAP: 1 year (Preferred)
• Portfolio management: 1 year (Required)
• Collections: 1 year (Required)
• B2B Collections: 1 year (Preferred)

Ability to Commute:

• Kennesaw, GA 30144 (Required)

Work Location: Hybrid remote in Kennesaw, GA 30144