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SalaryJoin a team recognized for leadership, innovation and diversity
Senior Customer Exp Specialist
The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
Honeywell's test and measurement sensor solutions help customers worldwide in research and development, design, quality testing, manufacturing, and system monitoring in many different industries, challenging applications, and rugged environments. They are used in countless applications from the NASA Perseverance Rover on Mars to Navy Ships and oil rigs.
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Honeywell be the customer's top choice by delivering excellent Customer Care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.
Key Responsibilities
- Order Processing
- Customer Invoicing
- Coordinating activities with Manufacturing on Repairs & RMA’s
- Processing Returns
- Prepare Forecast Reports Administrative Support
YOU MUST HAVE
High School Diploma, or equivalent. Some experience in the field.WE VALUE
- Technical knowledge specific to SAP, CRM and Excel
- An ability to work with limited direction.
- A commitment to discovering ways to improve service.
- An ability to work in a team.
- An attention to detail
- A bias for action High School Diploma, or equivalent. Some experience in the field.
Additional Information
- JOB ID: HRD224580
- Category: Customer Experience
- Location: 2080 Arlingate Lane,Columbus,Ohio,43228,United States
- Nonexempt
- Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
