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Form of workDescription & Requirements Customer Care Specialist Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work. What type of organization would you choose? For over 100 years, Girl Scouts have helped girls develop the skills and confidence they need to succeed in every area of life.
From the youngest Girl Scout to our graduating high school seniors, Girl Scouts of all backgrounds and abilities can be unapologetically themselves as they discover their strengths and rise to meet new challenges. Through our programming, girls are exposed to various educational topics such as the arts, entrepreneurship, the outdoors, STEM, etc. In Girl Scouts, girls learn what it takes to be a leader.
The leadership program for girls is based on the Girl Scout Leadership Experience model, which allows girls to discover a positive value system and a strong sense of self, connect with others, build healthy relationships, identify meaningful causes, and take action to make the world a better place. As the Customer Care Specialist, you will provide high-quality customer support service to internal and external customers. To be successful, you should have: High school diploma or GED equivalent with a minimum of one year experience in general office practices.
Exceptional customer service skills. Excellent verbal and written communication skills. Excellent technical computer skills in Microsoft Office with intermediate knowledge of Word and Excel and/or introductory knowledge of Publisher desirable.
Knowledge of Outlook and social networking. Ability to assist internal and external customers by researching and providing information and responding to requests promptly. Ability to organize materials and equipment for easy access for all audiences.
Ability to analyze information to determine its priority and handle it appropriately. Ability to work in a team environment with a commitment to contributing to the organizational goals. Volunteer management experience desired.
Process and procedure development and implementation preferred. Valid state driver's license and functioning vehicle for work within the Girl Scouts of Western Ohio region. Your duties as the Customer Care Specialist will include: Provide quality customer service, managing and responding professionally to all inquiries, including email, walk-in, and phone customers.
Provide telephone support on the Customer Care help desk. Answer inquiries by clarifying desired information, researching, locating, and delivering findings. Engage in problem-solving, including writing and providing solutions to both internal and external customers.
Partner with the data team and inside sales to maintain the council's data integrity by entering information accurately and quickly. Enhance the organization's reputation and brand identity by providing a positive customer experience for all those contacted by email, phone, or in person. Providing support to business services staff as required.
Maintaining a customer-centric environment in public areas of council facilities. Benefits: We value our employees' time and efforts. Our commitment to your success is enhanced by competitive compensation, depending on experience, and an extensive benefits package including: Comprehensive health coverage: Medical, dental, and vision insurance provided Robust retirement planning: 401(k) plan available with employer matching Financial security: Life/AD&D and short- and long-term disability insurance for added protection Flexible financial options: Health savings and flexible spending accounts offered Well-being and work-life balance: Paid time/vacation/holidays off, flexible schedule, educational assistance, commuter benefits provided Plus, we work to maintain the best environment for our employees where people can learn and grow with the company.
We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture. Diversity, Equity, Inclusion, and Belonging (DEIB) Statement: The Girl Scouts fosters belonging and respect for all girls. We empower all girls, volunteers, and staff to fulfill their potential and make the world a better place.
Our Girl Scout Promise drives us to provide diverse, equitable, and inclusive experiences where all girls, volunteers, and staff are confident they belong. We stand firm in these commitments and are united by these ideals. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
