Customer Care Specialist - Lima

Customer Care Specialist

Imagine having the opportunity to create a meaningful employment experience, one that meets your career goals and your desire to do socially responsible work.

Girl Scouts of Western Ohio is shaping the future of girl leadership! Our core strengths are rooted in our agile teams, our innovation and our belief that learning never stops. Joining Girl Scouts means you will be part of an inclusive team-centric organization where the girls and communities we serve are our top priority. Working at Girl Scouts of Western Ohio allows you to build a meaningful career while you grow personally and professionally! If you would like to empower girls to make the world a better place - you belong at Girl Scouts! Join the movement!

Your duties as the Customer Care Specialist will include:

• Provide quality customer service, managing and responding professionally to all inquiries, including email, walk-in, and phone customers.
• Provide telephone support on the Customer Care help desk.
• Answer inquiries by clarifying desired information, researching, locating, and delivering findings.
• Maintain documentation by entering information accurately and quickly.
• Enhance the organization’s reputation and brand identity by providing a positive customer experience for all those contacted by email, phone, or in person.
• Providing support to business services staff
• Maintaining a customer-centric environment in public areas of council facilities.
• Primary Schedule: Monday and Friday 8:30 am to 5:30 pm Tuesday, Wednesday and Thursday 9:00 am - 6:00 pm.

To be successful, you should have:

• High school diploma or GED equivalent with a minimum of one year experience in general office practices.
• Exceptional customer service skills.
• Excellent verbal and written communication skills.
• Excellent technical computer skills in Microsoft Office with intermediate knowledge of Word and Excel and/or introductory knowledge of Publisher desirable.
• Knowledge of Outlook and social networking.
• Ability to assist internal and external customers by researching and providing information and responding to requests promptly.
• Ability to organize materials and equipment for easy access for all audiences.
• Ability to analyze information to determine its priority and handle it appropriately.
• Valid state driver's license and functioning vehicle for work within the Girl Scouts of Western Ohio region.

Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by competitive compensation, depending on experience, and a generous benefits package.

Perks:

• Ability to build your skills and grow your career.
• Supportive environment for learning and development.
• Flexibility for work/life balance.
• Hybrid work schedule.
• A high-achieving and fun team.
• Casual dress code.

Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Diversity, Equity, Inclusion, and Belonging (DEIB)

We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.