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SalaryWe are a Fiber Optic drilling and install company seeking a detail-oriented and experienced Billing Specialist to join our team in office. As a leading provider of fiber optic installation services, we strive to deliver exceptional customer service and ensure accurate and timely billing for our residential and commercial customers. The Billing Specialist will play a vital role in managing billing processes, ensuring accuracy in invoicing, and maintaining strong customer relationships as well as reviewing completed drilling production maps to ensure invoicing accuracy.
Responsibilities:
1. Billing Process Management:
- Generate and review customer invoices accurately and in a timely manner.
- Verify and reconcile billing data, ensuring it aligns with contracts, service agreements, and pricing structures.
- Identify and resolve any billing discrepancies or issues, collaborating with relevant departments to ensure accurate billing.
2. Billing System Operations:
- Utilize billing software or systems to process and track customer invoices.
- Maintain customer billing information and update records as necessary.
- Monitor billing system performance, identify areas for improvement, and recommend system enhancements.
3. Customer Account Management:
- Respond to customer billing inquiries and resolve any billing-related issues promptly and professionally.
- Collaborate with the customer service team to address customer concerns, ensuring customer satisfaction.
- Establish and maintain strong relationships with customers, providing excellent service and addressing their billing needs.
4. Payment Processing and Reconciliation:
- Receive and process customer payments accurately, ensuring proper allocation and documentation.
- Reconcile customer accounts and resolve any discrepancies in payments or outstanding balances.
- Monitor accounts receivable to identify overdue payments and take appropriate actions to facilitate timely collections.
5. Reporting and Analysis:
- Generate regular billing reports and provide insights into billing trends, customer payment behaviors, and collections.
- Analyze billing data to identify opportunities for process improvements and efficiency gains.
- Collaborate with the finance team to provide accurate and timely billing information for financial reporting.
6. Compliance and Documentation:
- Ensure compliance with relevant billing regulations, industry standards, and company policies.
- Maintain accurate and organized billing documentation, including contracts, invoices, and payment records.
- Assist in internal and external audits related to billing processes and documentation.
Additional responsibilities may be assigned as the company needs change.
Qualifications:
- High school diploma or equivalent; Associate degree in accounting, finance, or a related field is preferred.
- Proven experience as a Billing Specialist or in a similar role, preferably in the telecommunications or related industry.
- Strong knowledge of billing principles, procedures, and best practices.
- Proficiency in using billing software or systems.
- Excellent attention to detail and accuracy.
- Strong analytical and problem-solving skills.
- Effective written and verbal communication skills.
- Ability to prioritize tasks and meet deadlines.
- Strong organizational and time management abilities.
- Knowledge of accounting principles and practices is a plus.
If you are a meticulous and customer-focused professional with a strong background in billing operations, we invite you to join our team as a Billing Specialist. Your expertise in billing processes, customer account management, and attention to detail will contribute to the success and efficiency of our billing operations, ensuring accurate and timely invoicing for our valued customers.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Greenwood, IN 46143 (Required)
Work Location: In person
