Customer Care Specialist (Bilingual)

At DENNIS, we’ve earned the right to call ourselves the uniform experts! We’ve spent over a century designing uniforms and uniform programs in Portland, Oregon, USA. Proudly serving more than 2,000 top schools across the nation, we are much more than an outfitter – we forge lasting partnerships that benefit schools and families.

Job title: Bi-lingual Customer Care Agent (Remote Opportunity)

Reports to: Customer Care Manager 

Status: FTE 

Position Overview: We are seeking an enthusiastic, motivated bilingual Customer Care Agent to join our growing team. If you thrive on connecting to people, leveraging technology to help you serve customers, and enjoy a team atmosphere remotely, then we’re looking for you! Our Customer Care Agents deliver best in class support and service to our end-use customers, our business accounts, and our internal retail teams. This full-time role responds to customers via email, phone, and live chat. The Customer Care Agent demonstrates a customer-centric mentality in all their actions. This is a standard Monday-Friday, remote, full-time 40 hr work week, with shift changes during the busy summer peak season.

Job Description: 

• Respond to customer inquiries via phone, chat, and email in a timely manner
• Navigate through multiple computer software systems to address order and product information specific to customer inquiries
• Proactively reach out to customers with order and product updates
• Provide sizing assistance and product recommendations to customers
• Continuous learning and sharing of DENNIS product knowledge with customers
• Support retail branch operations with customer updates
• Contribute to a productive, friendly, and positive work environment
• Meet goals and objectives for the customer service representative
• Respond to customer reviews and social feedback promptly
• Present consistent professional and friendly demeanor to customers in all communication
• Other duties as assigned 

Qualifications: 

• Bi-lingual (Spanish-speaking) required
• High School diploma or GED Certificate
• Office or Call Center environment experience
• Proficient in Office 365 for PC, and Microsoft programs (Word, Excel, PowerPoint, Outlook, Teams) 
• Tech savvy, Zendesk and Shopify experience a plus
• Home internet speeds minimum 50 mbps
• Comfortable and capable of working remotely while delivering excellent results
• Excellent oral + written communication skills in both English and Spanish, including customer de-escalation
• Extremely strong active listening, conflict resolution and problem-solving skills
• Organizational and time management skills paired with a strong attention to detail
• Positive attitude and team player; self-starter with desire for constant learning 
• Ability to work early morning and weekend shifts during peak season

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Remote

Application Question(s):

• Do you live in one of the following states: Alabama, Arizona, California, Colorado, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Maryland, Michigan, Mississippi, Nebraska, Nevada, Oregon, Tennessee, Texas, Utah, and Washington. If so which one?

Language:

• Spanish (Required)

Work Location: Remote