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Form of work
SalaryPosition Description: This role is responsible for managing our client experience and the satisfaction of our customers.
This position is based in our Ypsilanti, Michigan office.
Responsibilities include:
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Excellent interpersonal and communication skills
- Comfortable working in a high-volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Basic computer skills in various software and web-based applications
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Work Location: In person
