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Form of workCustomer Care Representative - Farmington Hills, MI
Weingartz has a 75-year reputation as an industry leader and great place to work. We provide a family-oriented environment to build a career and are honored to have many employees that have been with us for 20-plus years. We are still growing quickly and have stable leadership, top brands, on-the-job training, and an exceptional team. We are looking to invest in expanding our employment base to continue our growth. We are an equal-opportunity employer. Find more information about our company and history at www.weingartz.com.
Why You'll Love Working Here:
- Long-term opportunity in a growing, family-oriented company, and paths for advancement as skills grow.
- Regular performance reviews and feedback with leadership that wants to help you progress in your career.
- Work in a friendly and relaxed environment that promotes continuous learning and development.
- Wellness program prizes.
- 401(k) with 100% Employer match up to 3% employee contribution + 50% Employer match up to an additional 2% of employee contribution.
- Employee Discounts, Employee Assistance Programs, and eligible for Employee Wellness Program prizes.
The Customer Care Representative assists the Parts and Service Specialists in completing multiple tasks to ensure our customers experience a quick transaction when visiting our stores.
Essential Duties and Responsibilities:
- Assisting customers with order status in-store, on the phone, and via email and text.
- Assisting customers in loading of equipment into their vehicle.
- Directing sales inquiries to the Sales Representatives.
- Selling additional add on items during pick-up orders.
- Assist with merchandising showroom floor.
- Audit pending customer pick-up orders.
- Complete outbound calls to customers on completed parts and service orders.
- Schedule customer deliveries.
- Take payment from customers in form of cash, credit card, and account.
- Utilizing wide variety of resources to help solve issues for customers and build on our excellent reputation for customer service.
Qualifications and Competencies:
- High School Diploma or equivalent
- 1+ years in a customer service role
- Excellent verbal and written communication skills are a must
- Proficient with standard desktop software
- Ability to handle a variety of tasks
Work Schedule: Both Part-Time and Full-Time schedules are available
- Part-Time position working 25- 30 hours a week.
- Full-time position 40- 45+ hours weekly during peak season (March - June).
Pay Range: $16/hourly based on experience
Visit our websites---www.weingartz.com and www.wandpmanagement.com
We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline or promotion of employees.
