Customer Care Representative

Job Summary

SEASONAL March thru October - (Off over the Holiday Season)- We are looking for a Customer Care Representative who is passionate about delighting our internal and external customers. This person will be a member of our Customer Care team which is committed to providing best-in-class customer experiences within a high paced growing seasonal company in Grand Rapids. Available hours are between 7:30-5 Monday through Friday.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position in addition to being an excellent communicator (written and verbal) and team player

Customer Care Representative

Are you an ardent learner who is always looking to improve? Can you play nice with humans and technology? As a Customer Care Representative at Grapids Irrigation you are a part of our Customer Support team and your passion for providing exceptional customer service contributes to our world-class high level of customer satisfaction. Acting as the first line of response to our internal and external customers, you will communicate in an open, helpful and engaging tone and focus on finding the right solution with each customer.

We Have:

• A team of aces to work with
• An open mind for new ideas and methodologies
• Flexible hours that work around your work-life-balance
• A centrally located office near Downtown, major highways, shopping
• A casual dress attire, be as comfortable at work as you are at home

You Have:

• A precise attention to detail
• The ability to collect data, define problems, work independently as well as a team member
• The understanding of team strategies and objectives
• The motivation to learn and constantly improve processes and procedures
• The people skills required to work field technicians, vendors, customers and managers

Responsibilities and Duties

• Answer phones
• Make outgoing calls to schedule appointments
• Schedule technician appointments
• Emails, Chats, voicemails with customers
• Data entry to customer accounts

Qualifications and Skills

High School Diploma or Equivalent

Computer Skills

Phone Customer Service Experience Preferred

Team Player

Detail Orientated

Ability to Work in Busy Office Environment

Job Type: Full-time

Pay: $18.02 - $19.30 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Required)

Work Location: In person