Customer Care Representative

- Provide exceptional customer support via phone and email
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Resolve customer issues and complaints with empathy and patience
- Conduct outbound calls to follow up on customer inquiries or to provide additional information
- Perform data entry tasks accurately and efficiently
- Utilize upselling techniques to maximize sales opportunities
- Maintain a high level of phone etiquette and professionalism at all times

- Work well in a team environment and willingness to assist others as needed.

- Previous experience in customer support or a related field is required
- Strong communication skills, both written and verbal
- Ability to analyze customer needs and provide appropriate solutions
- Excellent problem-solving skills and the ability to think quickly on your feet
- Proficient in data entry and computer skills
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously

Job Types: Full-time, Part-time

Pay: $20.50 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Experience:

• Data entry: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person