Customer Care And Fullfillment Specialist

Salary: $45,000 to $55,000

Brooke and Lou and Bria Hammel Interiors are hiring for a full-time Customer Care & Fulfillment Specialist.  The position could also be part-time with a minimum of 4 days/week.

 

Responsibilities

 Customer Service:

• Handle customer support through phone, email, and live chat acting as face of the company
• Demonstrate empathy and care while enforcing company policies. Act as a brand advocate.
• Coordinate all aspects of post-delivery customer service (for Bria Hammel Interiors as well)
• Process returns, replacements, refunds, and other post-sale transactions
• Answer main phone line for (for Bria Hammel Interiors as well)

 

Drop Ship Order Fulfillment:

• Review and approve drop-ship purchase orders and send to vendor. Continued tracking of purchase order with vendor
• Provide status updates to customers for product with longer lead times
• Coordinate Bill of Lading/Shipping Labels for large residential drop ship product
• Main point of contact with freight carriers
• Inventory and price checks on drop-ship products

 

Other:

• Trade account setup
• Attend weekly team meetings and provide weekly leadership updates
• Own various email inboxes keeping them clean and organized
• Train as a backup for receiving and fulfillment of inventory at Brooke & Lou’s warehouse to assist with employee time off.

 

Qualifications

• Self-motivated, independent worker
• Detail and process-orientated
• Ability to manage shifting priorities and tasks, while maintaining a calm, respectful demeanor
• Passionate about providing exceptional customer service
  
• Maintain a neat, business-like appearance and represent the Company in a professional manner
• Experience with customer service and fulfillment coordination preferred but not required.
• Ability to lift up to 40 lbs. occasionally and up to 20 lbs. repeatedly and stand for long periods of time for warehouse assistance as needed.

 

Competencies

Software experience is a bonus:  Shopify, Net Suite, Asana, and Microsoft Office Suite

Bria Hammel Interiors is an equal-opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.