Customer Care Specialist

As a Customer Care Specialist, you will uphold the Schneiderman’s brand by facilitating and resolving all customer issues to the satisfaction of the guest through company policy and procedure. This role is pivotal to our company’s success because we pride ourselves in providing a white-glove service to our guests.

The Customer Care Specialist partners with all levels of the organization through phone & email, efficiently works though problems with a sense of urgency, and prioritizes multiple issues at once. This results in the retention and ‘wowing’ of our guest.

As a Specialist you will:

Create, Maintain, and Close Service Orders

• Product Damage Situations
• Partner with vendors to determine product defects and resolve accordingly
• Facilitate repairs of age and out-of-warranty products
• Technician & Vendor Coordination
• Mis-Shipments of Product

Manage Customer Expectations

• Answer and remedy customer expectation regarding normal wear & tear, upkeep, etc.
• Explain and follow up on timeline concerns for guests on lead times, product ordering, etc.

Delivery Support

• Schedule, re-schedule, and manage delivery dates for customers
• Collect balances due on orders to be scheduled for delivery from customers

Successful Candidates will be/have:

• Emotional intelligence; ability to connect with customers and co-workers with authenticity and genuineness
• Resiliency
• Calm under pressure
• Time management skills; pro-active, willingness to go above and beyond
• Personal organization with attention to detail
• Phone skills, tech savviness, ability to learn
• Team attitude with integrity, honesty & respect'

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Application Deadline: 12/03/2021