Customer Assistance Representative Sr- Santa Barbara Airport

Overview Enterprise Mobility has an exciting opportunity for a Full-Time Senior Customer Assistance Representative at the Santa Barbara Airport! This position is full time and we offer $20.75/hour. **Branch location: 500 James Fowler Rd. Santa Barbara, CA 93117** The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide service to customers and all rental functions.  Responsibilities Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerResponsible for working all aspects of the rental process (e.g. rental counter, exit booth, walking tickets, return lanes, etc.)Provide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsUnderstand and communicate rental terms and conditions, vehicle features and other services Sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenance Perform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldThis position requires a valid unrestricted Driver's LicenseMust have a high school diploma or GED equivalentMust have at least  6 months of prior customer service or sales experience (retail, customer facing preferred)Must be available to work Weekdays and WeekendsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureWe will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.