Customer Relations And Administrative Assistant

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

We are a local home remodeling and restoration company seeking a highly organized and detail-oriented individual to join our team as a Customer Relations and Administrative Assistant. The successful candidate will be the first point of contact for customer communication through various channels such as multi-line phone, email, and Yelp. In addition to managing customer interactions, this role involves coordinating with internal teams, partners, and insurance companies. The candidate will also play a crucial role in administrative tasks, ensuring the smooth flow of operations within the company.
Responsibilities:

• Customer Communication
  • Serve as the initial point of contact for customer inquiries via multi-line phone, email, and Yelp.
  • Contact leads from partners.
• Appointment Scheduling
  • Update and manage the calendar with appointments
  • Call and confirm appointments
  • Schedule estimators and technicians for mitigation/repairs/custom appointments
• Administrative Tasks
  • Maintain software platform with all new jobs and import documents to keep files up to date.
  • Coordinate with the mitigation team when scheduling technicians for appointments.
  • Handle accounts receivable for repairs and mitigation, including processing client payments and billing.
• Financial Coordination
  • Coordinate pick up of payment with Project Managers via email for progress payments.
  • Maintain many files and ensure the organization of accounts receivable for the mitigation department.
  • Establish frequent contact with insurance companies to check on the status of payments.
  • Submit billing documentation to insurance when necessary.
• Documentation and File Management
  • Create new customer files upon signing of new jobs using designated platform.
  • Keep customer files up to date with necessary documents.
  • File receipts and customer documents efficiently.
• Project and Administrative Support
  • Create folders for Project Managers for each assigned job.
  • Keep the Active Job Project Manager board up to date.
  • Support estimators with contract creation and management.
  • Supporting other office personnel with tasks/projects
• Social Media Marketing:
  • Take responsibility for social media marketing on platforms such as Instagram, Yelp, and Kitchen & Bath Association page.
  • Keep various social media platforms up to date with creative posts to engage current and prospective clients.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent communication skills.
• Ability to multitask and prioritize effectively.
• Proficiency in using tools such as Basecamp, SignNow, MICA, Adobe, and Brightserv.
• Familiarity with social media platforms for marketing purposes.
• Experience in accounts receivable and Customer Relations is preferred.
• Experience in Reconstruction and Mitigation/Remediation is preferred but not required.

Status

• Full Time

Time of Work:

• Normal hours of work are 8:00 am to 5:00pm, Monday-Friday

If you are a proactive and organized individual with a passion for Customer Relations and Administrative excellence, we encourage you to apply for this exciting opportunity.